About us

Helya helps consumers make better food choices by analysing ingredients, nutritional values, and food labels.

Our mission is to bring transparency to packaged food and empower users to choose healthier alternatives.

Key Features:
Barcode scanning
Health rating system
Ingredient analysis
Smart recommendations

Privacy Policy – Helya

Effective Date: 2 Feb 2026
Last Updated: 10 Apr 2026

Helya (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Helya mobile application (“App”).

By using the App, you agree to the practices described in this policy.

1. Information We Collect

Depending on how you use the App, we may collect:

A. Personal Information

• Name (if provided)
• Email address (for account creation or login)
• User profile information

B. Usage & Technical Information

• Product scan history
• App interaction data
• Device type, operating system, app version
• IP address
• Diagnostic and crash data

C. Optional Information

You may voluntarily provide additional information when contacting support.

We do not collect sensitive personal information such as financial data, health records, biometric data, or government identification numbers.

2. How We Use Your Information

We use collected information to:

• Provide food ratings and ingredient analysis
• Personalize user experience
• Improve app functionality and performance
• Monitor usage trends
• Detect and prevent fraud or misuse
• Provide customer support
• Comply with legal obligations

3. Third-Party Services

We may use trusted third-party service providers to operate and improve the App. These may include:

• Cloud hosting providers
• Analytics services
• Authentication services
• Crash reporting tools
• Payment processors (if premium features are enabled)

These third parties process data only as necessary to provide services on our behalf and are obligated to maintain data confidentiality.

We do not sell or rent user data to third parties.

4. Data Storage and Security

Your information may be stored on secure servers operated by us or our service providers.

We implement reasonable administrative, technical, and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

However, no digital transmission or storage system can be guaranteed 100% secure.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their account and associated data by contacting us.

6. User Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

7. Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that data has been collected from a child without parental consent, we will take steps to delete such information.

8. Medical & Health Disclaimer

Helya provides food ingredient analysis and nutritional insights for informational purposes only.

The App does not provide medical advice, diagnosis, or treatment.
Users should consult a qualified healthcare professional before making health-related decisions.

9. International Data Transfers

If you access the App from outside the country where our servers are located, your information may be transferred across borders and processed in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the App or on our website with a revised “Last Updated” date.

Continued use of the App after changes means you accept the revised policy.

11. Request Account & Data Deletion

Users have the right to request the permanent deletion of their account and personal data from our systems.

How to Request Deletion:

To initiate this process, please send an email to the support email address provided in the contact section from your registered email address with the subject line: "Account Deletion Request".

For verification purposes, the email must include:

Registered Email Address

Registered Phone Number

What Happens Next:

Upon receiving a request, identity verification will be performed and the deletion of personal data will be processed within 30 days, in accordance with applicable laws.

Important Notes:

Data Retention: Certain information (such as transaction records, payment history, or data required for legal, regulatory, or security purposes) may be retained as required by law.

Non-Identifiable Data: Aggregated, non-identifiable analytics data may be retained for business improvement.

Irreversible Action: Once processed, access to all services and data associated with the account will be lost. This action cannot be undone.

For assistance, please contact the support team mentioned below.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

Helya
Email: director@helya.ai
Website: www.helya.ai